Oak Barrels Ltd. will accept returns of merchandise purchased from our Web Site within 30 days of purchase, if the merchandise is unused and not damaged. The merchandise can be returned for a full refund/credit (less original and return shipping charges, which shall be the responsibility of the purchaser). Custom laser engraved barrels are final sale and you shall not be entitled to a refund for these purchases. Merchandise can be returned for whatever reason, as long as it meets the criteria established above. All returns require a Return Merchandise Authorization # (RMA).
Please call Customer Service at 888-926-2555 or email to firstname.lastname@example.org to obtain your Return Merchandise Authorization # (RMA). This way we’ll know to expect your return, the product(s) being returned and the reason for the return. All returned merchandise must have a RMA# or they will not be accepted. Upon receipt, we will inspect the returned item(s), and barring any damages, issue a refund/credit.
Your order is carefully packed to exceed FedEx shipping requirements. Merchandise damaged in-transit should be reported within one business day to Oak Barrels Ltd. for return instructions and all packaging material kept for inspection by the shipping company.
If you cancel your order before it has been shipped, there will be no cancellation fees. If you cancel your order after it has been shipped, the Product Return Policy Information listed above must be followed. Orders which are refused at delivery will be assessed a 15% restocking fee. (Shipping charges are not refundable.)
Oak barrels are made to hold liquids and have done so for many years. The barrel you purchase is made of real wood and has all the beautiful qualities of wood as well - as with any wood product, barrels require protection from the elements. It is advised to keep your barrel hydrated and stored in a relatively cool and humid area. If the barrels are allowed to dry out the wood will shrink. Oak Barrels Ltd is not responsible for the nature of wood and any shrinkage that might occur.
Wood is hygroscopic which means it moves and breathes based on the relative humidity of the surrounding air. The portion or share of contents that is lost to evaporation is commonly knows as angels share. Oak Barrels Ltd is not responsible for the nature of wood and any loss of contents stored in the barrels.